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    TIDAL playback stops due to buffering and won't recover

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    • C
      clayman
      last edited by clayman

      Hi all,

      been enjoying using my TIDAL account with Strawberry for quite some time, but several weeks ago, I started having this issue where a tune would play but toward the end of it (the last 10% of the run time), the playback stops, the little progress bar/circle at the bottom of the app's window shows up, and the status text says "Buffering", but nothing ever gets buffered and I have to restart the playback. I have tried multiple TIDAL tokens I have fished out of my Android app's cache but all exhibit the same behavior.

      Unfortunately, this happens pretty consistently -- not all the time, but probably in the majority of cases.

      Has anyone come across this issue? I have tried running Strawberry in a terminal with verbose debug logging on, but nothing showed when the issue occurred. Seems to me like maybe TIDAL cuts the stream? I know for sure that it's not my connectivity that is the problem as I can stream using TIDAL's web interface pretty comfortably.

      Thanks in advance.

      jonasJ 1 Reply Last reply
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      • jonasJ
        jonas @clayman
        last edited by jonas

        @clayman
        There are issues with libsoup 3. Check that you are using libsoup version 2 and not 3. If you are using Linux it depends whether they have upgraded libsoup to version 3 or not.

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        • C
          clayman @jonas
          last edited by

          @jonas Thanks for the response. I do use Linux (Arch Linux to be more specific). I seem to have both libsoup and libsoup3 installed in my system. When I try to remove version 3 with cascading to dependent applications, strawberry is on the list of apps slated for removal, so my guess is in Arch Linux, strawberry is linked to libraries that use version 3 of libsoup.

          Not sure how I would go about forcing the use of version 2, but coincidentally, the v3 library got an update to version 3.0.5 on Mar 25 and I am just now testing it as I write this and the issue seems to have gone now.

          I'll give it more testing over the coming days, but I do appreciate the explanation, @jonas . 😊

          jonasJ 1 Reply Last reply
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          • jonasJ
            jonas @clayman
            last edited by

            @clayman
            You should open a bug report to Arch about it.
            libsoup 3 in gstreamer is experimental and not functioning properly yet, refer to this link:
            https://gstreamer.freedesktop.org/releases/1.20/

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